Our Contact Details
01246 261700
enquiries@crtcare.co.uk
Unit 8, Beresford Way, Dunston, Chesterfield, Derbyshire, S41 9FG
Our Contact Details
01246 261700
enquiries@crtcare.co.uk
Unit 8, Beresford Way, Dunston, Chesterfield, Derbyshire, S41 9FG
Overview:
We are seeking a dedicated Care Coordinator to join our team. The Care Coordinator will play a crucial role in ensuring the smooth coordination and delivery of care services to our clients and line managing our carers.
Working Hours Include:
Monday to Friday 09:00 - 17:00
On Call Some Week Days 06:00 - 09:00 or 17:00 - 22:30 (remotely)
On Call Every Other Weekend 06:00 - 22:30 (remotely)
Duties to include, but not limited to:
Compiling rotas for care workers
Assigning care workers to customers, whilst working within our standards
Understanding, organising and recording the availability of all new care workers
Working closely and communicating with other members of the team, professional bodies and family members to ensure the highest quality of care
Managing customer visits and arranging reviews and quality checks • Accepting, allocating and processing referrals for new care packages
Accepting and processing changes and amendments to existing care packages
Managing customer visits and arranging reviews and quality checks
Monitoring quality through ECM records and weekly KPI reports
To maintain a safe working environment for yourself and those around you by following company Health and Safety and other related policies at all times.
To assess, report and record any hazards and risks which may affect the health and safety of yourself and those around you.
To lead by example by promoting and encouraging staff to follow company policies and procedures.
Skills and Qualities:
As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer focused candidate that has the ability to multi task, prioritise, organise and work well under tight deadlines and pressure.
Experience of working in a fast paced, high volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.
Essential qualities:
Strong I.T. skills
Excellent communication and customer service skills
Experience of managing a busy work load
Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner
Ability to prioritise tasks
Ability to remain calm under pressure
Desirable:
Care sector experience
People Planner experience
You can earn up to £100*
