CRT Care Services (Care Relief Team) is a social care organisation covering North East Derbyshire and Matlock. Established in 1985, we have ample experience and expertise in providing high-quality home care and support services to adults and older people. Our services include personal care, shopping, cleaning, social support and outings, medication support/administration and specialist services.
We are the largest provider of home care services in Derbyshire and we are recognised by both the local authority and the Care Quality Commission as providing a high-quality service.
During 2017, CRT became part of a wider group, Clece Care Services (CCS), who opened in the UK in 2013 to maximise the independence, wellbeing and quality of life of individuals in their own home. Clece Care Services (CCS) has entered the UK with the excellent financial backing and aiming to become one of the top providers within the care industry.
Our care is delivered by highly skilled and experienced carers who are recruited for their outlook and attitude to care. All staff are fully background checked and receive over the national average level of training including opportunities to undertake care related qualifications.
Our ethos and values are good quality, person-centred and non-discriminatory care, recognising all our clients as individuals. We encourage Managers, Care Coordinators and Carers to have empathy and to care for our clients in the way they would want their own parents or loved ones to be cared for.
Our services are based on sound principles – we ensure our care and support focuses on your overall wellbeing and allows you to live with dignity. We are fully registered with the Care Quality Commission (CQC) and a member of the United Kingdom Home Care Association (UKHCA).
We often get asked, “what reassurance can you provide to ensure that I will receive a high-quality service?” We believe that we have listened to what people want and what is important to you.
We provide care and support services to people of all ages and abilities. Our care and support workers are carefully selected and matched to reflect the characteristics required to maintaining effective relationships and outcomes.
The people that care for you are carefully selected to provide a diverse range of skills, characteristics and professionalism to ensure that all aspects of personal choice and preferences can be met and a time that meets your individual choices.
We learn from mistakes and provide systems to improve what we do. For our staff, working in social care is not just a job. Our care and support assistants take the time to get to know you and provide you with a personalised plan to provide support that is tailored to your requirements, wishes and aim for the future. We consistently provide a flexible service to meet the changing demands that circumstances may dictate.
It is our mission to enable you to live as independently as possible – providing care and support services when you need assistance to remain safely within your home. It is important to us that we work closely together to develop an agreed plan of care which is delivered at a time convenient to you.
To provide services to people living independently and with dignity in their chosen place of residence.
To be recognised as a high-value provider of home care services and solutions across the UK, allowing us to directly influence and improve the quality and level of care our service users receive.
Supporting individuals to live with dignity and respect, from all those who support them.
Recognising staff dignity as the first step to deliver dignified care and providing emotional and practical support.
Ensuring individuals are involved in any decision that affects their care.
Promoting an open complaints culture, taking actions and reporting issues, making people using the service feel they have a voice and are able to influence change.
Developing and monitoring procedures and managing resources to ensure that the care provided is safe, caring and responsive.
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